Series 7 practice questionmediumSocial Media — Responding to Customer Inquiries
A client sends a direct message on a firm's approved social platform requesting investment advice. What should the representative do to ensure compliance?
- ARespond using any available messaging app.
- BRespond with personal opinions only.
- CIgnore the message since social media is not for business communications.
- DRespond only through firm-approved channels and ensure the message is retained.✓ Correct answer
Explanation
Why D — Respond only through firm-approved channels and ensure the message is retained.
Business-related communications, including investment advice, must occur through firm-approved channels and be appropriately archived.
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